This Privacy Policy explains what personal information 389ph collects from Filipino players, how it is used, who it may be shared with, and how it is kept secure. Reading this policy helps you understand your rights and what to expect from us every time you interact with the 389ph platform.
389ph operates the online gaming platform accessible at 389ph.net and through the 389ph mobile app for Android and iOS. The platform serves Filipino players and is designed specifically for use within the Philippines. For any questions about this Privacy Policy or how your data is handled, you can contact us at [email protected].
When you register and use the 389ph platform, we collect different types of personal information depending on how you interact with us. The categories below cover the main types of data we hold.
| Data Category | Examples | Collected When |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | Account creation |
| Identity Verification | Government-issued ID, selfie photo, address proof | KYC verification |
| Financial Data | Bank account details, transaction history in PHP | Deposits and withdrawals |
| Activity Data | Game history, bet records, session times, login logs | Platform use |
| Device & Technical Data | IP address, device type, browser, operating system | Every session |
| Communications | Support messages, email correspondence | Customer support interactions |
389ph uses the data we collect for specific, legitimate purposes. We do not use your personal information for anything beyond what is described here without notifying you first.
389ph processes your personal data on the following legal bases:
389ph does not sell your personal data to third parties. We share data only where necessary, with the following categories of recipients:
389ph retains personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. Specific retention periods vary by data type:
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.
389ph applies technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include:
No security system is completely impenetrable. If you believe your account has been accessed without your authorisation, contact 389ph support immediately at [email protected].
As a 389ph account holder, you have rights in relation to your personal data. Depending on applicable Philippine law and the nature of the processing, these may include:
To exercise any of these rights, contact 389ph support at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.
The 389ph website and app use cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. Session cookies are deleted when you close your browser. Persistent cookies remain for a defined period to remember your login state and platform settings.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality — for example, session management features may not work correctly without session cookies enabled.
389ph may update this Privacy Policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered account holders via the contact details on file. Your continued use of the platform after an update constitutes acceptance of the revised policy.
For any questions about this Privacy Policy or your personal data, contact us at [email protected].
All data transferred between your device and 389ph is encrypted via SSL. Your account credentials, PHP balance, and personal information are protected on every session.
You can request access to, correction of, or deletion of your personal data. Contact 389ph support to exercise your rights at any time.
[email protected]Log in to your 389ph account to review your profile details, update contact information, or adjust communication preferences.
Login to AccountSix principles that guide how 389ph handles the personal data of Filipino players across every platform interaction.
389ph collects only the personal data necessary for account operation, KYC verification, transaction processing, and platform security. We do not gather information that serves no clear, defined purpose.
Your data is stored on secured infrastructure and transmitted using SSL encryption. OTP authentication adds a second layer of access control so even a compromised password alone cannot unlock your account.
389ph does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Any third party we work with is bound by data processing agreements that strictly limit what they can do with your information.
Data is kept only for as long as required — for account operation, legal compliance, or dispute resolution. Once the retention period ends, your data is securely deleted or anonymised so it can no longer be linked back to you.
You can request access to, correction of, or deletion of your personal data at any time by contacting support. 389ph will respond within a reasonable period and may verify your identity before acting on data requests.
Access to player personal data within 389ph is restricted on a need-to-know basis. Staff who do not require your information to perform their specific role cannot access it — reducing the risk of internal data misuse.